Customer Experience & Social Media
In this episode of the ‘Social Media Rules of Engagement Podcast’ I talk with CXpert Ben Motteram about the correlation between customer experience (CX) and social media. CX isn’t something businesses often think of extending to their social media presence, but as Ben explains, social media is an integral channel for brands and it requires the same attention to detail as your shop-front and your online store.
READ: Customers Going Rogue
Visit Ben online at www.cxpert.com.au
Follow him on Twitter @CXpert
Or connect with him on LinkedIn.