Dear Facebook: please tell us more about your Crisis Response Centre.
Dear Facebook, I’ve got some questions about your latest iteration of safety check, your new Crisis Response Centre (CRC). I …
Tag: Crisis Communications
Demystifying the PR Spin Cycle
The Advertising and PR fraternities have a long history of, at times, being highly creative with the truth. From clean …
Faking it for the News
Nicole writes on crisis communications and social media for the Firebrand Talent blog: In what will almost certainly shock to …
Named 1of 10 Best Female Business Bloggers!
I was thrilled to be named as 1 of 10 best female business bloggers by ‘Self Thrive’ recently.
Communicate solutions instead of excuses during a crisis
This article first appeared – with permission – on the Firebrand Talent blog. Communicating solutions is a well known, tried …
Put down the social pitchforks people…
I get it. You’re mad. REALLY mad. We’ve all been there – finger hovering over a Facebook or Twitter rant …
3 things Anthony Robbins reminded me about communication
One of the things I love most about social media is the way new ideas and information can serendipitously cross …
7 ways to control your narrative during crisis
Social media crises very rarely happen by accident. Spontaneous instances of successful social media crisis management — are rarer still. There are no shortcuts to …
Emirates airlines communicates confidence during EK521 crisis
As the investigation into Emirates Airlines flight EK521 continues to determine why the Boeing 777-300 caught fire on landing at …
Aussie start-up stars shine
Nicole Matejic, of Info Ops HQ was a finalist in the ‘Start Tel Aviv’ competition run by the Embassy of …